Supportive Living Manager

Reference Number: 20210722.01

Job Summary.

Supportive Living Managers administer the mission, philosophy, and objectives of Hope’s Home. They are accountable for the management of all operational activities and staff in the Supportive Living program of Hope’s Home, including recruitment, staff development and accreditation, and coordinating day-to-day human resource functions.

Supportive Living Managers also manage and delegate work assignments to Nurse Supervisors. They will work in a team environment while collaborating with external ministries, in order to provide the exceptional care required to meet the evolving needs of each child with complex medical needs living at Hope’s Home.

Supportive Living Managers are accountable to the Senior Manager of Supportive Living, who reports to the Ministry of Social Services regarding individual contracts and licensing.

Why Choose Hope’s Home?

Hope’s Home offers unique and competitive benefits, beyond just monetary value. We believe that organizational culture is the most important factor and we work hard to make sure it is top-notch and suited for everyone. A glimpse at some of our benefits:

  • Health and dental is 80% covered by Hope’s Home. We also offer Long term disability, life insurance, and critical illness packages.
  • With education being a main philosophy, we greatly encourage professional development opportunities, and we make it as easy as possible to access them.
  • We are a family first working environment. This means we understand that things happen, and situations need to be dealt with. Whether that’s a family emergency or a minor crisis – you can ask for the time you need, stress free.
  • 25% off discount for childcare services and first priority admission so you can work without the stress of traditional childcare fees.
  • You pick your pension contribution (between 1-5%) and Hope’s Home will match it up to 5%. Meaning you could be putting away an extra 5% of your earnings for FREE.


Managerial Duties.

  • Responsible for overseeing the hiring/termination, onboarding and offboarding tasks, and any other HR responsibilities pertaining to all staff employed within the supportive living location.
  • Ensure new staff receive comprehensive training, including but not limited to colour cards, review of the staff handbook, review of job description, roles and responsibilities, completion of new hire package, and a tour of the facilities.
    • Training should be planned and delegated in accordance with Hope’s Home policies and procedures over a period of two (2) weeks.
  • Directly supervise, schedule, and evaluate all staff employed within the supportive living location.
  • Responsible for overseeing the performance evaluation and progressive discipline process of all staff employed within the supportive living location.
  • Ensure accurate accreditation of all staff including training deemed mandatory by the Residential Services Manual.
  • Track and maintain training spreadsheet and arrange for external training with outside agencies.
  • Ensure staff are trained in Occupational Health & Safety (OH&S). Ensure staff follow safe work procedures and all related regulation. Ensure Occupational Health Committee (OHC) meetings are scheduled and held periodically.
  • Facilitate house staff meetings.
  • Provide coaching and mentoring to communicate expectations and goals, build accountability, and motivate performance.
  • Schedule nursing department meetings.
  • Schedule and facilitate staff appreciation and team building activities.
  • Schedule and facilitate Direct Report and team meetings.
  • Perform probation evaluations. Ensure Pension and Beneficiary Designation Forms are completed within 30 days of completion of probation.
  • Track payroll for the supportive living location and submit to finance bi-weekly.
  • Verify and approve time clocks.
  • Compose employment letters, and assist staff in the Immigration, Refugees and Citizenship (IRCC) and/or Saskatchewan Immigrant Nominee Program (SINP) application process.
  • Report work-related injuries to Saskatchewan Workers’ Compensation Board (WCB), and coordinate disability and WCB claims.
  • Schedule and facilitate modified work arrangements.
  • Remain on-call for all scheduled days to assist staff with questions and/or work in place of floor staff if unable to fill vacant shifts (Flex Time is permitted if hours worked is over 160 in a 4-week period). This is only required in the event the Nursing Supervisor is unable to fulfill their call.
  • Oversee the development and implementation of appropriate programs to meet the needs of all children through the review of program plans, and the active participation in and observation of program activities as developed by the Recreational Programmers.
  • Oversee the development and implementation of in-house and out-of-house activities, documentation, anecdotal records, and developmental checklists as developed by the Recreational Programmers.
  • Ensure all licensing requirements of the Ministry of Social Services are met and annual licensing deadlines are upheld.
  • Communicate with Social Workers regarding care of children residing in supportive living, which shall include but not be limited to individual child contracts and communication of minor and major occurrences.
  • Monitor financial budget and prepare approval for requisitions and expenses.

General Operational Duties.

  • Act as a floor supervisor when necessary to ensure proper ratios.
  • Maintain the staffing and operational expenditures in accordance with the annual budget allocated to the Supportive Living program.
  • Monitor quality control for policy and procedure, checklists, emergency protocols, internal reviews, and external reviews.
  • Liaise with the Facilities Manager to coordinate general maintenance and renovations at the supportive living location.
  • Communicate and build rapport with external stakeholders:
    • Ministry of Social Services.
    • Early Childhood Intervention Program.
    • CNIB Foundation.
    • Saskatchewan Health Authority.
  • Ensure monthly Fire and Emergency Drills are completed.
  • Monitor supply orders.
  • Arrange tours of the supportive living location.
  • Coordinate the work placements of students.


  • Current licensing as required for Practical Nursing, Registered Nursing or Registered Psychiatric Nursing.
  • Minimum Diploma as Licensed Practical Nursing with additional supervisory experience.
  • Minimum 5 years of Pediatric experience preferred.
  • Minimum 5 years of managerial experience preferred.
  • Knowledge of current nursing practices.
  • Demonstrated ability to work effectively with different behavioral/physical disorders.
  • Demonstrated ability to work effectively and compassionately with medically fragile children.
  • Strong interpersonal skills and professional demeanor.
  • Strong written and verbal communication skills; excellent organizational skills.
  • Sense of professionalism, leadership; awareness and appreciation of diversity.
  • Concern for health, safety, and the environmental surroundings.
  • Ability to work as a team player and accountability in independent decision making.
  • Strong work ethic with a focus on honesty, commitment, and a desire to work with children and their families.
  • Basic understanding of use of modern technology.
  • Experience with ventilators an asset.
  • Proficient use of computers an asset.
  • Must have valid driver’s license.
  • Ability to handle physically demanding and challenging tasks.
  • Physical ability to perform and safely work with objects or persons of varying sizes:
    • Exertion of ~100 lbs of force occasionally.
    • Exertion of ~50 lbs of force regularly.
  • Exertion of ~25 lbs of force continuously.

Salary shall be offered in accordance with education and experience, at the discretion of the Provincial Operations Team.

Preference will be given to those who have the above-stated qualifications, and upon interviewing, emerge as the most suitable candidate for the position.


Job Type: Permanent Full Time. Monday – Friday. 9:00 am – 5:00 pm

Salary:  $82,139 – $89,755. Salary shall be offered in accordance with education and experience, at the discretion of the Provincial Operations Team.

Location: Regina

Application Deadline: August 5th, 2021

Start Date: September 1st, 2021

Hope’s Home Guiding Principles.

  1. Speak Honestly and Be Open – Leave fear of tough conversations behind, accept differences of opinion, and seek resolution.
  2. Respect Personal & Professional Boundaries – your teams’ and your own. Be kind to yourself. Seek a healthy work/life balance.
  3. Leave Negative Assumptions Behind – Be curious and ask questions. Begin with the assumption that everyone is doing their best.
  4. Hold Yourself Accountable – Seeing yourself as part of situation empowers you to join the team to find solutions.
  5. Celebrate Success – Acknowledge and communicate efforts and contributions, big and small.